Your interest in user feedback, as well as responsiveness, goes a long way in my opinion of the site.
Thank you so much for your quick reply. I knew I made the right call when I suggested my client switch from iContact, whose system is difficult to use and who were unable to help me after over an hour online with their tech support.
Ezine Director is one of the best and cost effective list managers in the market - I have used quite a few.