I've been trying to find a provider like yours for months. Something I can afford and get support during the evening and night time hours when I do most of my web work. Benchmark is too expensive and they go home at 3:00pm my time with no support available.
We have been a long-time happy customer of Ezine Director (since 2005) and we don't plan on leaving...
I haven't found anything as easy and well structured ever!